Mobile Sport Group

Job Title:

Customer Service Oﬃcer

Department:

Customer Service Team

Location:

Accra, Ghana

Bachelor's degree.
Excellent English proficiency (spoken and written).
Proficiency in MS Office, including Excel, Word, etc.
Effective communication skills (oral, written, and computer).
Strong customer service skills with the ability to build and maintain effective relationships with both internal and external customers.
Ability to adapt to change.
Familiarity with sports betting.
At least 1 year of call center experience.

Answer customer service calls, chats, and emails in a timely, efficient, and knowledgeable manner.
Suggest methods to improve operations, efficiency, and service for both internal and external customers.
Understand customer care and gather feedback to address customer needs.
Assist the manager with the daily operations of the call center, including development tasks.
Maintain a thorough knowledge of products, services, and promotions to provide accurate information to customers.
Handle customer complaints and resolve issues promptly and effectively, ensuring customer satisfaction.
Participate in training sessions and meetings to stay updated on product knowledge, company policies, and customer service best practices.
Identify and escalate priority issues to the appropriate channels.
Adhere to company policies and procedures, ensuring compliance with all relevant regulations.
Provide feedback and suggestions to management to enhance customer service processes and tools.